Warranty Terms
AWL Service Body Canopies Structural Warranty
Structural and Hardware Warranty Information
At AWL Innovations, we continuously strive to give our customers exceptional service and value. Offering over 20 years in construction experience and the latest in innovative technology, AWL service body canopies are reliable, robust, and tailored to each client’s unique requirements. The lightweight fibreglass construction supports better fuel consumption and a more significant load-carrying capacity.
The team at AWL Innovations are selective about choosing only the very best parts and construction materials for each of our canopy service bodies, providing customers with the peace of mind that they are investing in a product that will stand the test of time.
This warranty is provided by: JOSKA PTY LTD trading AWL Canopies | P: 1800 295 295 | E: [email protected]
AWL Innovations has a range of service body canopies available to the market. Each service body canopy model is subject to its own warranty terms and conditions per the outline below.
“AWL” means Joska Pty Ltd trading as AWL Canopies ABN 17 601 446 280 of 13 Hovey Rd, Yatala, QLD, 4207.
“AWL Canopies Warranty Registration Card” is an official form required to be completed by the Original Purchaser within 30 days of Product Handover. Upon AWL Canopies Warranty Registration Card not being provided to AWL, all warranties are void.
“Authorised Dealer / Agent” means the firm or company which has been authorised by AWL to sell AWL Products.
“Authorised Installer” means the firm or company which has been authorised by AWL to install AWL Products.
“Authorised Warranty Agent” means the firm or company which has been authorised by AWL to repair or fit AWL Products.
“Force Majeure Event” means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or International calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
“Hardware Warranty Period” means 12 months from the date of purchase by the Original Purchaser or 20,000 km whichever comes first.
“Original Purchaser” means the persons, firm, or company being supplied with products and / or services.
“Product Handover” means the product has been collected by the Original Purchaser or receipted by a 3rd party, including Car Dealership, Freight Company, or Car Carrier.
“Return Authorisation Form” is a form required to be completed by Original Purchaser at the submission of a warranty claim
“Structural Warranty Period” means 5 Years from the date of purchase by the Original Purchaser or 100,000 km whichever comes first.
The above definitions and this policy also apply to the “AWL Canopies Warranty Registration Card.”
5 Year IX & IE Structural Warranty – Applicable to IX and IE series canopies only
AWL makes the 5 Year Structural Warranty (IX & IE Structural Warranty) and a 1 Year Hardware Warranty (Hardware Warranty), to the Original Purchaser of the canopy manufactured by AWL, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWL within 30 days of purchase by the correct submission of an AWL Canopies Warranty Registration Card.
The Original Purchaser acknowledges and agrees that any warranties provided by the Manufacturer of their vehicle may be void as a result of AWL supplying goods and services concerning your vehicle. It is the Original Purchasers responsibility to verify this with the provider of such warranties. AWL will not be liable in any way for any claims or loss suffered in connection with any warranties provided by third parties, which cease to be valid or enforceable as a result of AWL’s supply of the goods and services under these Terms.
IX & IE Structural Warranty
The AWL 5 Year IX & IE Structural Warranty is subject to the terms and conditions set out below:
The AWL 5 Year IX & IE Structural Warranty gives you the confidence to relax on the road, safe in the knowledge that our dealer and service network has you covered. AWL warrants to the Original Purchaser that for five (5) years after the date of the IX or IE Product Handover from the AWL factory to the Original Purchaser, that the IX or IE canopy body (fibreglass shell) and fibreglass doors, mounting rails and kit, canopy tray, rear undertray drawer (*subject to weight rating) shall be free from structural defects due to material or workmanship.
*The AWL rear undertray drawer is subject to a maximum weight rating of 50kg carry capacity, with weight to be distributed evenly across the drawer by width and length. In the event this clause is not adhered to, the warranty is void.
The IX & IE Structural Warranty applies to the Original Purchaser and is not transferable. The IX & IE Structural Warranty applies to IX or IE canopies delivered after 1st December 2019. AWL Canopies purchased before this date offers a 3-Year Structural Warranty.
The IX & IE Structural Warranty applies to a structural defect which includes, structural failure of the fibreglass canopy and fibreglass doors, or structural failure of any parts glassed onto the above components.
This PDF document found here contains the necessary information used to register a new AWL product for a warranty. AWL makes the warranties to the Original Purchaser of the canopy manufactured by AWL, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWL within 30 days of purchase by the correct submission of this AWL Canopies Warranty Registration Card.
FORM DOWNLOAD LINK:
AWL Warranty Registration Card
3 Year AE Series Structural Warranty – Applicable to AE Series canopies only
AWL makes the 3 Year AE Structural Warranty (AE Series Structural Warranty) and a 1 Year Hardware Warranty (Hardware Warranty), to the Original Purchaser of the canopy manufactured by AWL, provided the canopy is purchased from an Authorised Dealer / Agent, and the Original Purchaser has registered this Warranty with AWL within 30 days of purchase by the correct submission of an AWL Canopies Warranty Registration Card.
The Original Purchaser acknowledges and agrees that any warranties provided by the Manufacturer of their vehicle may be void as a result of AWL supplying goods and services with respect to your vehicle. It is the Original Purchasers responsibility to verify this with the provider of such warranties. AWL will not be liable in any way for any claims or loss suffered in connection with any warranties provided by third parties, which cease to be valid or enforceable as a result of AWL’s supply of the goods and services under these Terms.
AE Series Structural Warranty
The AWL 3 Year AE Series Structural Warranty is subject to the terms and conditions set out below:
The AWL 3 Year Structural Warranty gives you the confidence to relax on the road, safe in the knowledge that our dealer and service network has you covered. AWL warrants to the Original Purchaser that for three (3) years after the date of an AE Series Product Handover from the AWL factory to the Original Purchaser, that the AE Series canopy body (fibreglass shell) and fibreglass doors, mounting rails and kit, canopy tray, rear undertray drawer (*subject to weight rating) shall be free from structural defects due to material or workmanship.
*The AWL rear undertray drawer is subject to a maximum weight rating of 50kg carry capacity, with weight to be distributed evenly across the drawer by width and length. In the event this clause is not adhered to, the warranty is void.
The AE Series Structural Warranty applies to the Original Purchaser and is not transferrable. The AE Series Structural Warranty applies to AE Series canopies.
The AE Series Structural Warranty applies to a structural defect which includes, structural failure of the fibreglass Canopy and fibreglass doors, or structural failure of any parts glassed onto the above components.
FORM DOWNLOAD LINK:
AWL Warranty Registration Card
1 Year Hardware Warranty – Applicable to IX, IE & AE series canopies
The AWL 1 Year Hardware Warranty is subject to the terms and conditions set out below:
AWL warrants to the Original Purchaser that for one (1) years after the date of Product Handover from the AWL factory to the Original Purchaser, that the canopy locks, lights, door warning system, central locking, electrical componentry, small parts, air vents, hinges and gas struts shall be free from structural defects due to material or workmanship.
The gas struts used to assist in opening the fibreglass doors are covered under a one (1) year limited manufacturer’s warranty against failure due to loss of pressure. This warranty does not cover damage due to misuse or neglect.
All AWL Warranties will not apply where the product:
- Defect arises outside of the Warranty Period
- Is used for a purpose other than which it was designed
- Has been incorrectly fitted by any company or agent other than an Authorised Installer
- Has been subject to a lack of performance of Regular Maintenance or service per recommendations made by AWL
- Is damaged as a result of vandalism, accident, collision
- Where changes to fuel cap and filler neck have been made
- Small parts and hardware attached to the canopy shell (refer 1 Year Hardware Warranty)
- Has been on-sold, assigned and/or reinstalled
- Paint damage to your vehicle, trailer or canopy
- Damage resulting from alterations, modifications or repairs undertaken by an unauthorised repairer
- Any charges incurred by any canopy returned to the factory, dealer or authorised agent for inspection before authorisation of warranty repairs
- Accelerated wear and tear resulting from using the canopy for permanent living
- Damage is considered fair wear and tear
- Build-up of dust through the joints between the canopy shell and the tray deck
- If the vehicle, trailer, and canopy is towed by a vehicle other than a standard passenger vehicle
- Is subject to a natural disaster (including Force Majeure Event), exposure to chemicals that are not safe for canopy shell and hardware components
- Has been loaded more than the recommended load ratings per Australian Design Rules.
- Has been subject to incorrect, unusual, improper, misuse or negligent use, including abnormal, extreme off-road use or competitive racing
- Defect claimed is a fuse, battery, wiring and LED lights
- Or its components have been subject to alteration, including:
- work has been carried out by unauthorised third party
- products have had the serial number removed or defaced
- The cost of removal or reinstatement of a part, or disassembly or reassembly of the unit of which it is a component
- Heat or sun damage to the canopy
- Any canopy sold to the Original Purchaser by anyone other than an AWL
- Any item which AWL has not been notified of within fourteen (14) days of the issue becoming apparent
FORM DOWNLOAD LINK:
AWL Warranty Registration Card
Limitations
The 5 Year IX & IE Structural Warranty (IX & IE Structural Warranty), the 3 Year AE Structural Warranty (AE Series Structural Warranty), and the 1 Year Hardware Warranty (Hardware Warranty) are the only warranty, express or implied that is provided by AWL, concerning any product or canopy provided by AWL. Each canopy model is subject to its own warranty terms and conditions as outline within. The benefits of this Warranty to AWL customers are in addition to all other warranties, rights, and remedies available to customers under the Australian Consumer Law.
AWL will not accept any responsibilities for incidental loss or damages. AWL is not responsible for:
- Any loss or damage to vehicle or items left in case of fire, theft, or any other cause beyond AWL’s control
- Any damage notified after the vehicle has left the AWL factory or an Authorised Dealer / Agent
- Any delays caused by the unavailability of parts or delays in parts shipments by the supplier or transporter
Glass Breakage
AWL does not offer any Warranty Period relating to the breakage or scratching of glass on any supplied products. This period commences at product handover.
Vehicle Loading
The canopy and vehicle accessories that have been fitted to your vehicle by AWL will increase the weight of your vehicle. We suggest Original Purchase re-weigh their vehicle with these fittings to obtain a revised vehicle weight. The gross vehicle mass of the vehicle should be recorded on the vehicle’s compliance plate or is available from the vehicle manufacturer. The difference between these weights (GVM – revised weight) is the maximum vehicle load and should not be exceeded.
You must allow for the weight of fuel and all occupants within this maximum vehicle load and load your vehicle appropriately. It is the responsibility of the drivers and / or the company they are employed with to ensure they do not overload the vehicle.
Stress Cracks
Stress cracks in the fibreglass body that are caused by misuse, abuse, collision, unsecured loads, excessive weight on racks or tray, or competitive racing are not covered. If a stress crack occurs, it should be repaired without delay to prevent future failures due to neglect. Stress cracks in the exterior finish caused by impact are not covered under warranty.
Colour Coding
As part of our additional extras, canopies can be colour coded to match your ute body. Canopies are colour coded to the paint manufacturers’ specifications. The process of colour coding is not the same as colour matching. We do not offer colour matching or claim an exact colour match between the canopy and the vehicle. Colour matching is undertaken by vehicle repairers who can accurately match the colour of your vehicle irrespective of factory paint variations. If you seek an exact colour match to your vehicle, we recommend consulting a panel beater for more information.
The above list is not intended to be exhaustive, and AWL may, at its absolute discretion, elect to refuse any warranty claim whatsoever.
Structural and Hardware Warranty Claim
In the event of a warranted product failure, it is at the discretion of AWL whether they repair or replace the defective part(s). AWL reserves the right to replace any parts with current production parts of equal or greater quality and value.
All claims must be made to the authorised AWL Dealer from which you purchased your canopy. Personal identification, along with proof of purchase and ownership of the original AWL Canopy is required for all warranty claims. Warranty repairs and replacements will be undertaken by AWL or an authorised repairer. Warranty repairs and replacements will be free of charge unless an on-site repair is requested, in which case a service call fee will apply.
Unless the Original Purchaser has prior written consent from AWL, repairs undertaken by an unauthorised repairer will not be reimbursed.
Return Policy
If you wish to make a warranty claim, please contact AWL to obtain a Return Authorisation Form. The Return Authorisation Form will need to be completed and provided to AWL before returning goods for processing. AWL will need to conduct an assessment on any Warranty claim to determine whether a repair, replacement or refund is appropriate.
All AWL products have a back-to-base warranty; this means that the Original Purchaser is responsible for all shipping costs to and from our nominated service centre or dealer along with related freight insurances. Vehicles or products being returned to a nominated service centre or dealer must be signed off by an AWL Representative within three days of Warranty completion.
Any unauthorised returns or incorrect forms will be refused by our After-Sales Department, and the goods will be returned to the sender at the sender’s expense.
In no case shall AWL accept any responsibility or liability for indirect or consequential loss or damage extending beyond the cost of repairing or replacing the canopy or any expense resulting from the transportation of the canopy to or from the place of repair.
Warranty Claim Process
To make the warranty claim, the Original Purchaser must, during the Warranty Period:
- Contact an AWL Sales Representative by phone on 1800 295 295 or by email to [email protected]
- Return the Product to AWL (if able or located within 250km of Yatala showroom), and provide:
- Proof of purchase of the Product; and
- Full details of the alleged defect; and
- High resolution images of defect; and
- A Return Authorisation Form to AWL. Once the form is returned, AWL will evaluate the Product and determine, in its sole discretion, whether the conditions of this warranty have been met.
- If AWL determines that there is a defect in the Product, AWL will, in its sole discretion, either repair or replace the Product or the defective part of the Product without charge to the Original Purchaser for parts or labour.
- If AWL determines that there is no defect in the Product, AWL reserves the right to charge the Original Purchaser for any labour costs AWL incurs in inspecting the Product.
- All other expenses associated with the Original Purchaser making a warranty claim are the responsibility of the Original Purchaser.
This warranty is provided by Joska Pty Ltd trading AWL Canopies (AWL) | P: 1800 295 295 | E: [email protected]
Find the Nearest Distributor
AWL service body canopies and accessories are available nationally, as well as internationally.
AWL Innovations have a dealer network all over Australia; please contact our head office for more information.
AWLC - Head Office & Showroom
13 Hovey Road, Yatala QLD 4207
Phone: (07) 55 211 024
Mates 4x4
39 Commercial Drive
Pakenham Vic 3810
Contact - Andy
PH - 0483 939792
TJM Nailsworth
163 Main N Rd.
Nailsworth SA 5083
Contact - Craig/Steve PH – 08 phone 08 83446444
Email: [email protected]
Loadrail Roof Racks & 4WD
40 Riverside Drive, Mayfield West NSW 2304
Phone: (02) 4962 2790
Vehicle Accessory Specialists
21 Hallmark Street, Pendle Hills NSW 2145
Phone: (02) 9631 0555
Automotive Installs
2 Nickel St. Beard ACT 2620
Contact: Gary
Phone; 0409 930136
[email protected]